Standard Chartered Bank’s Corporate Social Responsibility (CSR) in Uganda

How Standard Chartered Bank’s CSR has Benefited the Community
  1. Built a school in Gulu worth USD 100,000 for internally displaced children 
  2. Under the NetsforLife project, together with partners, in 2008 the bank gave out 165,000 mosquito nets at a cost of UGS 320m 
  3. Under the Seeing is Believing the bank screened over 12,000 people and restored sight to 1,200 over the last 5 years. In 2008 the bank screened 10,000 people and restored sight to 1402 people 
  4. The bank provided water the banklls in Jinja, Iganga, Mpigi, Mbale and Mbarara. In 2008, the bank drilled boreholes in Gulu, Jinja and Mbale at USD 65,000 
  5. Under the Success By Choice program the bank incorporated an effective learning approach toward health, nutrition, HIV/Aids, Sports and Life skills for children in 28 schools at a tune of USD 88.000 
  6. Standard Chartered Donated UGX 110 million to flood victims in the North, Northeast and Eastern parts of the country 
  7. The bank renovated a dilapidated classroom block at Salaama School for the Blind at a cost of UGX 50 million (US$ 29,154). The Bank also donated the first computer owned by the school 
  8. The bank has an all inclusive non-discriminatory HIV policy which includes the provision of voluntary counseling and anti- retroviral drugs for employees, their spouses & children 
  9. The Bank has an on-going SCB education programme for staff & external parties under Living with HIV programme 
  10. Standard Chartered provided a cardiac machine to Mulago hospital. 
  11. Each staff of the Bank is encouraged to spend 2 paid work days p.a. on community activities in a given year under Employee Volunteering Programme. 
Description of CSR as externally perceived 
The bank lays emphasis on 7 key areas - sustainable lending, access to finance, tackling financial crime, environment, employee the bankllbeing, community, responsible selling & marketing.

Uganda Baati’s Corporate Social Responsibility (CSR) in Uganda

How Uganda Baati’s CSR Benefits the Community
  1. Medical Support to the community and its employees 
  2. Helping communities with basic needs 
  3. Roofing support to public structures 
Description of CSR as externally perceived 
As part of its corporate social responsibility, Uganda Baati has helped various people in a move to change their conditions of living. Among the many things the company has done is to boost the health sector by constructing medical facility worth sh250m for its staffs and people in the neighborhood.

"The 'Chandaria Medical Clinic' opened officially by Minister for Tourism and Trade Janat Mukwaya in April 2012, is benefiting over 200 company employees plus individuals and staffs of the surrounding companies. It's well equipped to handle laboratory tests covering blood, stool, urine, malaria, typhoid and HIV/AIDS including weekly counseling among others.

The company staffs access medical services at the facility at very subsidized rates making it cheaper and convenient for their health and well being."Employees are entitled to an annual healthcare package of sh600,000 each. This medical value is accessed in form of quality medical services within the company or outside in case of serious cases. Neighboring companies like Civicon, Victoria Engineers Shumuk Group and Budongo Sawmills have their employees catered for at the facility. The company will soon start providing ARVs to HIV positive workers to enhance their work usefulness.

Other areas where the company has extended assistance from 1997 to date include medical assistance to heart and other patients, medical equipment to SDM Temple clinic in Kampala, iron sheets to schools, churches and communities. It has also helped Ebola victims with household items to resettle, Ox Ploughs to former rebel youth in the north, clothes to displaced children of northern Uganda plus musical organs and wheel chairs to the disabled. "It has also paid school fees to various disadvantaged students, given books to schools and supported different projects in liaison with President's office among others.

Uganda Baati will continue giving a helping hand to various vulnerable and needy people of society because the company is concerned about the well being of Ugandans.

Long term impact on Ugandans 
General increase in the healthy wellbeing of Ugandans

CSR Rating against 10 
Several good activities to the community have been offered by the company to contribute to the sustainability aspect of the environment within which Uganda baati operates. We strongly believe that scaling them down will create better impact to the communities.

Corporate Social Responsibility (CSR) by Bank Of Africa in Uganda

How Bank Of Africa’s CSR Benefits the Community
  1. Disaster support 
  2. Environmental protection 
  3. Career development 
  4. Health support 
Description of CSR as externally perceived 
Bank Of Africa – Uganda supports activities related to Health and Fitness, Environment, Education, Community voluntary work, Relief projects e.g. aid to victims of natural disasters, Art and Culture, Economic development and Job development programs, Sports. Organisation’s or individual must demonstrate a flawless record and wise financial management. An initiative must be non political and non sectarian. Any contributions are made directly to the Board of the sponsored organization, and not to an intermediary person or organization. Profit making organizations are not considered for financial support.

The Bank Of Africa Reach Out initiative is designed to create opportunities for customers to participate in the Bank’s Corporate Social Responsibility programmes. It involves a customer nominating a charity/orphanage / individual of their choice to receive a donation. A winning charity organisation is selected every three months from the entries received.

Long term impact on Ugandans 
General increase in the healthy wellbeing of Ugandans

CSR Rating against 10 
Well thought-out CSR that excites customers to feel part of the goodness the company is doing. Good way to make customers have an opportunity to help out in the community.

Corporate Social Responsibility (CSR) by Tororo Cement in Uganda

How Tororo Cement’s CSR Benefits the Community 
  • Strengthening health and education infrastructures through constructions. 
  • Health support for community members.
Description of CSR as externally perceived 
Tororo Cement regularly contributes to central and local government, local bodies, NGO’s, school and hospitals to improve the social values and to the needy peoples of the society. Examples are the construction of a community health center and the funding of its operation and maintenance costs (drugs, staff, etc.) for one year and the distribution of treated mosquito nets to all pregnant mothers of one county.

Long term impact on Ugandans 
Stable families living in permanent structures within poor communities of Uganda.

CSR Rating against 10 
CSR is tied well to the core competence of the company and is well integrated with social health needs of poor communities.

Corporate Social Responsibility (CSR) by National Insurance Corporation (NIC) in Uganda

How NIC’s CSR Benefits the Community
  1. Literacy enhancement.
  2. Improving the reading culture head-on with termly awards to all children of a designated school with reading passports or Diplomas.
Description of CSR as externally perceived 
Partnership with Newspapers in Education (NiE), a concept by Daily Monitor news paper that uses newspapers in primary schools for purposes of improving literacy, addressing the reading culture head-on with termly awards to all children of a designated school with reading passports or Diplomas.

Daily Monitor successfully carried out the reading passport in term 1 of the school program in 11 schools located in central Uganda. NIC sponsored a total number of 5,580 children from 11 schools and all these children are able to benefit from this project in Term 1, as a major seed planted by NIC to inspire them to read and develop their education by Supplying them weekly with reading material on current social, economic and political issues through Daily Monitor Newspapers. This is in line with NIC’s comprehensive package for schools insurance policy.

Long term impact on Ugandans 
An increase in literate Ugandans contributing to the economy collectively ultimately reducing povery.

CSR Rating against 10 
 An ingenious type of CSR bringing together 2 companies and leveraging well on the core operational competence of Daily Monitor.

Corporate Social Responsibility (CSR) by Vision Group in Uganda

How Vision Group’s CSR Benefits the Community 
  1. Women empowerment through recognitions.
  2. Contributing to environmental protection.
  3. Peace building especially in the war affected area.
  4. Social development in many areas.
Description of  Vision Group’s CSR as externally perceived 
The Vision Group supported a partnership with Straight Talk Foundation, a leading communication-for-social-change NGO, which aims, among others, at HIV prevention and social change in adolescents.

Through the Women Achiever Award, the company has recognized the contributions women have made to their community and in particular recognized women who have developed schemes that preserve the environment.

A special peace and conflict resolution supplement, which targeted secondary schools, was embarked on. The project code-named “Jazz Peace” aimed at cultivating a non-violent culture of mediation and peace building among teenagers. Aspects handled included the management of anger, understanding the dynamics of conflicts, making decisions, and development of negotiation skills.

Public health campaigns, including malaria prevention, water and sanitation projects, blood donation exercises and an extensive environmental coverage promoting tree planting, were also among the company’s corporate social responsibility undertakings.

Long term impact on Ugandans 
General increase in social wellbeing of community members.

CSR Rating against 10
Vision group has not utilized its own core operational competence for its own CSR and diversified too much. Fewer objectives in our opinion do a lot for the community.

Does it pay business to be good to society?

The role of business in society and the accompanying responsibilities that emanate from that role is rapidly becoming very crucial. In principal, the “business of business is business” and thus it has only one responsibility and that is to generate profit for shareholders while adhering to the law.

Contrary to that argument is the thinking that recognises business as a system in society that is affected by and affects other systems in society (such as the surrounding community, government bodies, other types of organizations, the natural environment, etc.). Thus business needs to work with these systems to attain its economic goals in a way that will also benefit the system (society) as a whole.

Although business has always had a social bond with society, the nature of this bond is rapidly changing. The social bond summarises the complex societal and ecological relations and related responsibilities between business and society.

In this business era, the bond embraces not just direct stakeholders (such as consumers, employees, regulators and shareholders) but also, and increasingly, a broader set of stakeholders (such as the communities where companies operate, the media, academics and the nonprofit sector).

Today’s significance of social responsibility reinforces the need for a collaborative approach to addressing socio-economic and environmental challenges. Consequently, other stakeholders in society, that is, business and civil society, are increasingly stepping up their interventions to promote social good.

Corporate Social Responsibility by International Medical Group in Uganda

How International Medical Group CSR Benefits the Community 
  1. Free treatment for people who cannot afford treatment especially those from war ravaged areas.
  2. Community treatment outreaches to neglected communities.
Description of CSR as externally perceived 
International Hospital Kampala has a charity ward, which is known as ‘Hope Ward’. The capital costs of this ward were met by International hospital and some private donors and the operational costs are met through companies and individuals sponsoring beds.

The type of patients, who are treated, are those who have complex conditions for which they might not otherwise access treatment. Victims of the war in the north, who require plastic surgery, those with tumors, children with HIV who need hospitalization, abandoned babies, women with bladder fistulae due to birth injuries and victims of road traffic accidents will be able to access treatment at ‘Hope Ward’.

Corporate Social Responsibility by Hewlett Packard in Uganda

How Hewlett Packard CSR Benefits the Community
  1. Promotes micro economic growth in Uganda. How has this been done? Hewlett Packard built a new public-private consortium in Uganda to provide micro-finance, involving organizations as diverse as ACCION International, Freedom from Hunger, and the Grameen Foundation, and with some funding from the U.S. Agency for International Development. 
  2. Uses technology to ease micro economic growth and ultimately contributing to the micro-economy of Uganda. This was evident in 2002 where Hewlett Packard formed a partnership with a number of microfinance networks (MFIs) and commercial partners working in related areas to explore how technology could be used effectively to help scale microfinance. The partnership – called the Micro - development Finance Team (MFT) – was quite successful at mobilizing resources from the United States Agency for International Development, leading academic institutions, and engaging a large management consulting firm. 
Description of CSR as externally perceived 
Using a combination of technology and business processes, the Remote Transaction System (RTS) was developed, that supports both group and individual lending, online and batch offline processing, and back office synchronization. This solution was intended to become an industry standard, help MFI reach isolated clients cost effectively, and enable microfinance to reach a new stage of development.

The RTS is based on the use of sturdy hand-held devices that can communicate over GSM cellular networks. Combined with the use of smart cards given out to clients and microfinance agents, the system allows MFI agents to collect crucial financial data in the field and subsequently to transfer the data directly into the MFIs’ computerized financial management systems. The RTS eliminates the need to prepare, transport, and enter hand-written reports, reducing costs for rural operations.

In addition, electronic collection of data raises client confidence in MFIs, as well as reducing fraud. Finally, the system, if used by the industry as a whole, might allow MFIs to take full advantage of latent synergies that exist among geographically and financially diverse institutions.

CSR way to business sustainability

For consumer products companies, there is often a quick assumption that sustainability will focus on the products themselves – products that are green, organic, natural or similar designations. But many new companies, the sustainability importance is rooted organically into the business enterprise, with a commitment to identify and leverage sustainable opportunities in the processes required to develop, create and deliver products to the consumer.

These processes have been invisible to the stakeholder, but with the increased demand for transparency and disclosure, companies have a greater opportunity to showcase meaningful commitments – a silver lining in the sometimes darkened practice of reporting, rankings and ratings. And, along the way, the thousands of employees who bring the sustainability commitment to life, from environmental engineers to marketers, are elevated to playing a role in a larger mission, not just “doing their jobs.”

In developing policies and processes for sustainability, one of the principles to commitment to is to “meet fully the obligations of corporate citizenship by contributing to the well-being of society and the environment in which it functions.” Today, in Uganda only a handful of companies are passionately committed to ensuring this commitment is met.

In the commitment to being internally genuine, companies face many possible environmental areas to tackle. When the lens of materiality is applied – is it meaningful to the company, the stakeholders, and the planet, and can the company have an impact – certain opportunities rise to the top.

For a company like Stanbic Bank, as the largest financial institution in the country, it has a huge impact on the people’s financial wellbeing as people take loans and seek other services. Therefore, a core mission would be to help people plan their finances well so that they never fall into financial traps and make wise investments. Of course it would be different for cement, furniture or brewing industries.

Corporate Social Responsibility by Eagle Lager in Uganda

How Eagle Lager CSR Benefits the Community 
  1. General community improvement and empowerment. Eagle Lager project in the Soroti District, conducted with the local government, reports that an assured income allows farmers to plan for their futures, and has enabled them to send their children to school, buy more land and oxen for ploughing, eat better, afford improved health care, and employ other people to help them with planting.
  2. Enhanced micro economic and purchasing power of farmers. One example was through working with Serere Animal and Agricultural Research Institute, farmers received training in agronomy.
Description of CSR as externally perceived 
By switching to an indigenous raw material – sorghum – and using small-scale farmers to supply it, the brewery was able to simultaneously replace expensive imported ingredients, and convince the Ugandan and Zambian Governments to cut excise duties by at least half. While sorghum lager is slightly more expensive to produce than other beers, its retail price is still around a third less than the price of lagers that use imported barley, thanks to the favorable excise structure.

Eagle Lager has created a new and credible, long-term market for sorghum as a cash crop. Purchase agreements are signed in advance that guarantee prices at levels considerably above market rates. Sorghum, itself, also has particular attractions for farmers: compared to other crops, it is more drought- and flood resistant, higher yielding with more stable prices, and easier, cheaper and so more profitable to manage. In total, Eagle lager has brought 8,000 small-scale farmers in Uganda into its supply chain. Assuming an average of 6 dependants per household, this translates into benefits for 63,000 people.

The viability of Eagle lager has hinged on the partnership that was forged early on with the national governments, and the resulting enabling tax environment that was put in place. Fundamentally, this reflected a shared understanding by the government of the importance of a product that utilizes local inputs and supports small-scale agriculture. On-going communication with government stakeholders has helped maintain government buy-in.

Corporate Social Responsibility by DFCU Bank - in Uganda

How  DFCU Bank  benefits the Community
  1. Helps to fight HIV by partnering with development agencies.
  2. Reduce the burden of malaria.
  3. Besides the financial support, DFCU enhances the health of people who have no access to medical support. 
Description of CSR as externally perceived
HIV/AIDS program: DFCU contracted the services of Microcare, a local health insurance services provider to provide medical coverage for HIV/AIDS. DFCU has worked with Microcare in conjunction with the Workers Treatment Center, a healthcare facility, to offer Voluntary Counseling and Testing (VCT) services to its staff and their family members. Peer educators actively promote behavior change within the workplace. Every month 900 condoms are placed in the lavatories or handed to staff. In 2005 DFCU started providing antiretrovirals (ARVs) for all employees, one spouse and up to four biological children under the age of 18. The ARVs are part of the healthcare package for all employees provided through Microcare. For all medical needs, Microcare is managing a confidential system of referrals to health services providers.

DFCU supports the local community through a partnership with Hope Clinic Lukuli, a maternal and child care facility located near Kampala. The clinic offers in-patient and out-patient services to the local community including reproductive health, child immunization, malaria, HIV/AIDS prevention and treatment. In January 2007, DFCU donated US$ 6,000 towards mosquito nets, salaries for two HIV/AIDS counselors, and furnishing of the clinic’s labor ward. Earlier in 2006, DFCU donated medicine and furniture to the clinic.

Social Responsibility Reporting - May Newsletter

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MTN Logo
Company of Month
The MTN Uganda Foundation partnered with Community Based Tourism Initiatives (COBATI), a non profit NGO whose main purpose is to support local people in Uganda to participate and benefit from rural community tourism initiatives.
Companies doing CSR


Corporate Social Responsibility is becoming manageable and measurable to impact on the lives of people in communities as well as the business bottom line. This Newsletter highlights some of the the CSR that is happening in Uganda

Speedy Cause Project of the Month
Children projectOur special CSR of May is the new platform that has eased businesses to leverage their human resource to be engaged in social action without cost implications to the business. The business wins big and the their human resource benefiting in special ways. This is a great platform because big corporations now can engage their human resource with great ease.

New in CSR Practices in Uganda
ImpactNow you can measure CSR to make very informed decision about your CSR strategy. We have put behind us the time when you did not know the kind of impact a company has made each year. On top of that, we can now measure performance based on set goals. Isn't that awesome? This enhances social responsibility reporting which is a key aspect of today's CSR.

Community Impact
CharityOne of the best charity brands in Uganda (FXB International) through corporate partnerships is reaching out to children affected by HIV and AIDS in a much sustainable way by providing income streams to their households and supporting their education. Longterm solutions are becoming more relevant in CSR.

Our Benefits
  1. Network of Social Reporting Platforms that creates value for CSR done through us.
  2. Quantifying for companies all CSR done to make right decisions on resources.
  3. Ecosystem of CSR networks to make CSR cost effective yet more rewarding for the company's bottom line.
CSR is becoming easy to manage, measure, and a key aspect in today's business environment.

Martin Mubiru
Speedy Cause Solutions

Measuring CSR performance and impact

To ensure that an initiative is sustainable and successful, it is useful to evaluate the results of its activities. This makes it possible to communicate its successes clearly, and thus to satisfy stakeholder expectations. Within the company, an evaluation of a project’s effects can facilitate decisions about continuing, expanding or modifying its activities.

When carrying out evaluations, it is important to realize that it is only rarely possible to quantify the precise effects of CSR projects. However, even a qualitative assessment or measurement of partial results can have external effects and provide a basis for decision making.

The immediate goals of the project can be defined in a plan drawn up before the launch of the project. The appropriate measures depend on the project’s activities: If the project is intended to improve elementary education, for example, milestones and measures might include the number of schools built, the number of qualified teachers or the number of students who successfully complete six years of schooling.

However, it is difficult to determine with certainty whether certain indirect positive effects on society and the local environment can be attributed to the CSR initiative. Improved schooling leads to better opportunities in the labor market, and over the long term this will reduce the poverty rate and increase productivity. But since such positive outcomes depend on a number of factors, it is impossible to identify a direct causal link to improved elementary education.

Corporate Social Responsibility in Hard Times

Struggling companies have no choice but to recalibrate their CSR

Do you believe that struggling companies have no choice but to recalibrate their CSR?

And what do you think about companies being "socially responsible" during these difficult competitive times? Is it a necessity or a luxury?

In this enlightened day and age, whether times are good or bad, companies must be socially responsible. That's the reality. However, it is the winning companies that create jobs, pay taxes, and strengthen the economy. Winning companies, in other words, enable social responsibility, not the other way around. And so, right now-as always, companies should be putting profitability first. It's the necessity that makes every other necessity possible.

Now, before you react strongly on this, please understand that Speedy Cause is not suggesting that companies abandon philanthropy and other charitable initiatives until the economy picks up. We are only saying that corporate social responsibility-or CSR, as it has come to be known-needs to adapt to the circumstances. It hasn't become a "luxury," to use your word, but leaders today do need to pin down, for themselves and their employees, CSR's place among the company's priorities.

Here's what we mean. CSR, essentially, comes in three different forms. Companies can contribute to society with cash or products, giving away grants, goods, or their services to schools, homeless shelters, hospitals, and the like. Second, companies can focus their CSR on community involvement, by supporting employees who mentor students or volunteer for a couple of causes. And third, companies can put CSR into their product and service strategies, focusing on green initiatives, for instance, or factoring environmental concerns into their manufacturing processes.

When the tide is high, companies should practice all forms of CSR to some degree, or at least drop a few. And—again—they should. Not only is it the right thing to do but CSR can play a powerful part in recruiting talent, retaining talent, and keeping up morale. But how should companies think about CSR now, with margins narrowing, layoffs rampant, and consumers embracing the "new stinginess"? They should adapt it to their situation.

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